Talent Acquisition & Recruiting

I've delivered results for my valued clients across different projects.

Jenn Nguyen - Talent Acquisition and Recruiting highlights

Doubled PCIHIPAA’s marketing and customer success teams, tripled the sales team with over 40 hires in 2022

Jenn Nguyen - Talent Acquisition and Recruiting highlights

Continued hiring for PCIHIPAA and assist with additional hiring through the merger with Rectangle Health, 11 hires in March and July 2023

Jenn Nguyen - Talent Acquisition and Recruiting highlights

Doubled Convoso’s team size in 2019 as Head of Talent and continued growth into 2020 before COVID-19

Jenn Nguyen - Talent Acquisition and Recruiting highlights

Hired highly-sought-after Node.js Developer in 3 weeks for bootstrapped startup Alpha IO in 2021

Jenn Nguyen - Talent Acquisition and Recruiting highlights

Implemented multiple ATS and HR onboarding platforms, including Greenhouse, Workable, & ApplicantPro

Jenn Nguyen and Friends - People Operations & Startup Consultant

Jenn Nguyen & Friends

Early-Stage People Operations & Startup Consultant
Independent Contractor
2016 - Present

Acted as dedicated internal recruiting resource and drove executive-level and technical recruiting for B2B, SaaS, IT, Cybersecurity, and Executive Recruiting firms.

Leveraged professional networking platforms and outbound strategies to recruit “best fit” candidates.

Managed inbound job applications through modern HR platforms and applicant tracking systems.

Analyzed established hiring processes and job descriptions to revise and define hiring criteria, including interview panels, scorecards and interview questions, based on unique client goals.

Conduct ROI analysis of different advertising media including cost per hire, cost per qualified candidate, volume comparisons, and time required to maintain listings, to maximize efficiency and reduce cost.

Helping Businesses Like Yours Succeed

Client Success     Client Success

Client Success     Client Success

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Jenn Nguyen - People Operations clients

Knowme

Video-based Recruiting and Candidate Introduction Software

Advisory Board Member.

Angel Investment. Pre-Revenue. MVP Stage.

Jenn Nguyen - People Operations clients

Chemical Guys

Detail Products Manufacturing and Retail Stores

Partnered with VP and Manager of HR and HR Generalist to fill numerous openings for both retail and corporate such as store managers, payroll, sourcing, and finance, etc.

Jenn Nguyen - People Operations clients

HealthTrust Workforce Solutions | HCA Healthcare

Hospital and Healthcare Center Services

Partnered with the internal recruiting team to recruit for various nationwide, non-clinical roles such as Director of Marketing, RVP of Oncology Operations, nurse managers, social workers, QA, Patient Access, etc.

Jenn Nguyen - People Operations clients

Incentify

SaaS Tax Credits and Incentives Platform

Partnered with CEO/COO to expand sales, marketing, engineering and product teams.

Helped build out and implement talent acquisition and recruiting initiatives.

Jenn Nguyen - People Operations clients

PCIHIPAA

SaaS Compliance Solution for Medical and Dental Providers

Rectangle Health

Technology Solutions for the Healthcare Industry

Partnered with CEO, Head of Sales and Head of Marketing to triple sales, double marketing and customer success teams and grow operations in preparation of merger.

Continued to build out the sales team and assisted with RH hiring needs thereafter.

Implemented ApplicationPro ATS, helped to build out the talent acquisition and recruiting functions.

11 hires in both March and July of 2023.

77 full time hires in less than 2 years.

Jenn Nguyen - People Operations clients

Litegear

Lightweight Lighting Manufacturer for the Entertainment Industry

Partnered with the VP of People and headed searches for a Head of engineering, customer service reps and techs, a color scientist, product manager, and QA.

Consulted on revamp of branding, career pages, process and structure.

Jenn Nguyen - People Operations clients

Robinson Pharma, Inc.

Contract Nutraceuticals Manufacturer

Partnered with CEO, CFO and COO.

Hired 4 team members in 3 months, including director and manager-level roles.

Implemented ADP Payroll and Timekeeping to reduce accounting workload and save $10K per month.

Led the Talent Acquisition department in recruiting, retention, culture, and diversity initiatives.

Jenn Nguyen - People Operations clients

Customer Acquisition (now Apex)

Marketing Technology Platform and Growth Agency

Partnered with Founders on a VP of Growth search.

Introduced one candidate, who ended up being hired on as the President.

Jenn Nguyen - People Operations clients

Alpha.io

Custom Marketing Software

Partnered with Founders to grow Engineering team.

Hired first node.js Engineer within 3 weeks of contract start.

Jenn Nguyen - People Operations clients

Harbour

High-end Furniture and Home Furnishings

Partnered with the Director of Operations on recruiting, talent acquisition, and culture initiatives.

Hired a Director of Sales, Project Managers, Assistant Buyer and Administrative roles.

Jenn Nguyen - People Operations clients
Jenn Nguyen - People Operations clients

WorthRoom by Worthy Homes

Real Estate Platform Built on Blockchain Technology

Partnered with Founder/CEO on operations, business development and hiring practices.

Recruited sales representatives.

Jenn Nguyen - People Operations clients

Cloud My Biz

Alternative Lending Platform

Partnered with Founder to build out talent acquisition and recruiting initiatives.

Implemented Workable ATS system.

Hired Salesforce Developer and Account Representatives.

Jenn Nguyen - People Operations clients

PlayQ

Global Entertainment, Game Development, and Technology Company

Partnered with the CEO to hire a Director of Engineering and a Devops Manager.

Consulted and assisted in building out their respective teams.

Jenn Nguyen - People Operations clients

GPL Technologies

Technology Firm Building Hardware and Software for the Entertainment Industry

Assembled a movie screening and networking event for data engineers and hardware engineers.

Industry Experience     Industry Experience

Industry Experience     Industry Experience

Jenn Nguyen - People Operations clients

Convoso

SaaS AI Contact Center and Lead Generation Platform
Head of Talent Acquisition
2019 - 2020

Hired 26 new full-time key talent in 2019 to more than double the size of the SaaS company, and was on track to triple staff numbers by end of 2020, prior to Covid-19 furloughs.

Developed customized sourcing strategies for hard-to-find talent, including outreach on unconventional channels like Reddit and Instagram.

Built structure plans, interview processes, and scoring rubrics for all departments at every level.

Led employer brand efforts, including developing the company’s Built In LA profile, which featured founder showcases and diversity content for the platform, as well as landing a spot on LA’s Best Places to Work list.

Expanded the HR, Engineering, Customer Success, Sales, Marketing, Operations, Technical Support, and Product departments to help shape the corporate culture.

Drove implementation and execution of employee happiness metrics, and instituted health checks.

Initiated individual and team professional development activities, across a range of stakeholders.

Created and implemented successful college recruiting and internship programs, resulting in 4 hires across Ops, Marketing, and Engineering.

Jenn Nguyen - People Operations clients

Convoso

SaaS AI Contact Center and Lead Generation Platform
Internal Corporate Recruiter
2018 - 2019

Managed recruitment process for all openings across all departments and hired six headcount across engineering, marketing, customer success, and business development within first 3 months.

Collaborated with hiring managers to determine qualification criteria and develop interview processes.

Reduced dependencies on recruiting agencies from 12 to 2 and managed agency relationships, resulting in fewer, higher quality submissions and more successful hires.

Wrote job descriptions for various positions and oversaw placement of ads on job boards and social networks.

Designed and implemented employee referral programs, leading to 5 hires across departments in one year.

Sourced candidates, screened resumes, and applications, and evaluated candidates.

Guided and supported candidates through hiring processes to ensure a positive candidate experience.

Analyzed turnover and retention rates to forecast hiring needs.

Researched, tested, and implemented Workable and Greenhouse applicant tracking systems for recruiting.

Developed an on-boarding process, including regular health checks, to improve employee retention.

Built reports in Greenhouse and delivered hiring updates to hiring managers and leadership team.

Jenn Nguyen - People Operations clients

Legal Technology Staffing (LTS)

Legal Technology Recruiting Agency
Senior Executive Recruiter
2016 - 2018

Recruited highly qualified candidates for clients across multiple regions in the legal and hi-tech/IT sectors.

Hired and led team of three direct reports; Created and communicated scoring rubrics for interview stages.

Managed 10+ client accounts at any time, consulted on-site with clients extensively to determine long-term hiring needs and devise appropriate strategies to support clients’ business development.

Proactively prospected, sourced, qualified, and grew diverse applicant pool; set up effective internal referral program; maintained ongoing relationships with industry contacts to attract referrals and sales leads.

Coached prospective candidates through the lifecycle of the hiring process; negotiated compensation packages; facilitated onboarding for hired candidates.

Jenn Nguyen - People Operations clients

CyberCoders

Technical Recruiting Agency
Executive Recruiter
2014 - 2016

Recruited Technical Leadership, built Engineering teams, hired Ruby on Rails Engineers, Lisp Engineers, and other highly sought-after technology backgrounds.

Successfully filled 3 full-time requisitions within one week and reached over $150K in billing in first quarter.

Initiated ongoing relationships with industry contacts to attract referrals and sales leads.

Coached prospective candidates through the lifecycle of the hiring process; negotiated compensation packages; facilitated onboarding for hired candidates.

Jenn Nguyen - People Operations clients

AppleOne Employment Services

Administrative Staffing Agency
Staffing Consultant
2013 - 2014

Set a new company-wide record by signing a new client and then facilitating a placement that generated a $15,000 fee, two months into starting with the company.

Interviewed job applicants; reviewed and sourced applications/resumes; evaluated applicant skills.

Proactively prospected, qualified, grew and maintained a diverse applicant pool to achieve goals.

Managed contract employees while on assignment, including assessments and investigations for contractor issues, and administered performance counseling, coaching, and disciplinary measures when necessary.

Completed necessary pre-employment processes including reference checks and background/drug tests.

Jenn Nguyen - People Operations clients

Westwood College

For-profit Education
Admissions Representative
2013

Recruited and interviewed prospective students; Guided students through enrollment process

Conducted 100+ calls daily and cultivated referrals to maintain an average of two quality applicants per week

Received the Campus Admissions Outstanding Leadership Award for June 2013

Jenn Nguyen - People Operations clients

The Art Institute of California

For-profit Education
Assistant Director of Admission
2010 – 2013

Exceeded quota with weekly average of 3-4 applications

Handled inquiries, conducted interviews, and participated in recruitment activities such as open houses, regional
presentations, training sessions, orientation programs and career days

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